Strategic IT Service Delivery Manager

3 days ago


Johannesburg, Gauteng, South Africa Business Capital Group Full time

The Business Capital Group is seeking a seasoned Strategic IT Service Delivery Manager to oversee the management of our business application services.

About the Role

We require an experienced professional with a proven track record in managing complex IT service delivery environments. The ideal candidate will have 8+ years' experience managing business application services in a large, global organisation. Experience in defining and monitoring SLAs, as well as knowledge of Service Delivery and Service Support disciplines under ITIL, is highly desirable.

This role involves working closely with cross-functional teams to develop and implement effective processes and procedures that meet the needs of our customers. A strong process background and ability to demonstrate a sound level of understanding across a broad range of technical subjects are essential.

In return for your expertise, you can expect a challenging yet rewarding role within a dynamic organisation. If you are a motivated and results-driven individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Develop and implement effective processes and procedures for managing business application services
  • Collaborate with cross-functional teams to ensure seamless delivery of services
  • Maintain up-to-date knowledge of industry trends and best practices in IT service delivery


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