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Customer Service Manager
1 week ago
Safairoperations is seeking a Customer Service Supervisor to lead our Ticket Sales team.
Key Responsibilities:- Ticket Sales and Operations: Assist passengers with ticket sales, bookings, and flight changes. Ensure accurate and efficient processing of all ticket sales transactions.
- Customer Support: Handle issues such as delays, cancellations, and other operational challenges. Provide prompt assistance to customers and resolve complaints in a professional manner.
- Team Management: Supervise Ticket Sales staff, including training, coaching, and performance evaluation. Ensure that all team members adhere to Safair policies and procedures.
- Process Oversight: Oversee the day-to-day operations of the ticket sales department, managing staff, scheduling, and shifts. Ensure seamless execution of business processes and continuous improvement initiatives.
Mid-Senior level
Employment TypeFull-time
Job FunctionOther
IndustriesAirlines and Aviation
