Technical Solutions Expert
1 month ago
Job Description
The Senior Technical Solutions Expert will be responsible for delivering exceptional technical support and expertise to customers, ensuring the successful implementation and maintenance of Sage 300 People and Premier solutions. This role requires a deep understanding of technical requirements, as well as excellent communication and interpersonal skills.
Main Responsibilities:
- Provide advanced technical support and troubleshooting services to clients via phone, email, or remote access.
- Work closely with customers to identify and resolve technical issues, ensuring timely resolution and minimal downtime.
- Collaborate with internal teams to develop and implement efficient solutions, aligning with customer requirements and business objectives.
- Maintain up-to-date knowledge of Sage 300 products, including best practices and latest features.
- Analyze complex technical problems and provide actionable recommendations for improvement.
- Develop and deliver training sessions to colleagues and customers on Sage 300 technical topics.
- Contribute to the development of new technical content, such as user guides and whitepapers.
- Participate in technical design sessions and workshops to ensure alignment with customer needs.
- Mentor junior team members and share knowledge to drive continuous improvement.
Requirements:
- Degree-level qualification or equivalent experience in a related field.
- Proven track record of providing exceptional technical support and resolving complex issues.
- Strong understanding of Sage 300 People and Premier solutions, including technical architecture and configuration.
- Experience working with Active Directory, OAuth, SAML, DNS, DHCP, and Internet Information Services.
- Knowledge of Azure Cloud Hosting, MS SQL (2008 and higher), SSIS, and SSRS.
- Excellent communication, interpersonal, and problem-solving skills.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Salary Range: R500,000 - R700,000 per annum, depending on experience and qualifications.
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