Game Drive Operations Manager

7 hours ago


Durban, KwaZulu-Natal, South Africa Professional Career Services Full time
Employer Overview

Lovely 5-star, 26-sleeper lodge situated in the heart of KwaZulu-Natal (KZN) offers a unique opportunity for an experienced professional to take on a challenging role.

Job Summary

We are seeking a highly skilled and experienced Game Drive Operations Manager to oversee the daily operations of our game drives and ensure exceptional guest experiences. The ideal candidate will have a strong background in team management, game drive operations, and hosting guests.

Key Responsibilities:
  • Lead and manage a team of Field Guides, providing mentorship and training to ensure high standards of service delivery.
  • Conduct game drives, ensuring the safety and well-being of guests while providing an unforgettable experience.
  • Organize and lead game walks, highlighting the unique flora and fauna of the reserve.
  • Host guests, providing exceptional customer service and creating a warm and welcoming atmosphere.
  • Maintain the lodge, reserve, and vehicle facilities to ensure they meet the highest standards of cleanliness and safety.
Requirements:
  • FGASA Level 2 (NQF4) certification, with a strong understanding of field guiding principles and practices.
  • First Aid certification, with the ability to respond effectively in emergency situations.
  • PDP and valid driver's license, with experience in navigating rugged terrain.
  • DEAT registration, demonstrating a commitment to environmental conservation.
  • NDT registration, showcasing expertise in nature tourism development.
  • Lead Trails Guide certification, with experience in leading groups through diverse ecosystems.
  • Advanced Rifle Handling (ARH) certification, with knowledge of firearms safety and handling.
Desirable Qualities:
  • Maturity, confidence, and analytical thinking skills, allowing effective decision-making in challenging situations.
  • Strong technical skills, including proficiency in software applications relevant to field guiding and operations management.
  • Highly presentable and well-spoken, with excellent communication skills to engage with guests and staff.
  • Proven leadership and mentoring skills, with experience in developing and managing teams.
  • Exceptional guest relations skills, with the ability to create memorable experiences and exceed guest expectations.
  • A minimum of +/- 5 years' experience in a Big 5 reserve, with a deep understanding of African wildlife and ecosystems.
Benefits:
  • Accommodation in a comfortable and spacious room, complete with modern amenities.
  • Daily meals, prepared by our talented culinary team, featuring a range of local and international cuisine.
  • Uniform and equipment provided, ensuring you look and feel your best at all times.
  • Tips and incentives for exceptional performance and contributions to the team.


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