Technical Service Engineer

3 days ago


Cape Town, Western Cape, South Africa Sealed Air Full time

We're looking for a Technical Service Engineer to join our team at Sealed Air. As a key member of our technical support group, you'll be responsible for providing expert technical guidance and support to our customers and internal stakeholders.

About the Role

In this role, you'll work closely with cross-functional teams to resolve technical issues, develop new solutions, and improve existing processes. You'll also contribute to the development of training materials and guides to enhance customer and internal technical capabilities.

Main Responsibilities
  1. Technical Support: Provide expert technical guidance and support to customers and internal stakeholders, resolving complex technical issues and developing creative solutions.
  2. Knowledge Sharing: Collaborate with colleagues to develop and maintain technical documentation, guides, and training materials.
  3. Process Improvement: Identify opportunities to streamline processes and reduce costs, implementing improvements to increase efficiency and effectiveness.
  4. Customer Engagement: Build strong relationships with customers, responding to their technical needs and concerns in a professional and timely manner.
Requirements
  1. Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
  2. Minimum 3 years of experience in a technical support role, preferably in a manufacturing environment.
  3. Strong analytical and problem-solving skills.
  4. Excellent communication and interpersonal skills.


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