AWS Technical Expert
1 week ago
Role Summary
As an AWS Technical Expert at ENGINEERINGUK, you will be responsible for providing expert-level support and troubleshooting assistance to our customers. You will also be driving initiatives to improve support-related processes and customer experience.
Responsibilities
- Solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
- Drive initiatives to improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.
- Provide feedback to internal AWS teams on how to improve services and work on critical, complex customer problems spanning multiple AWS services.
- Continuously learn groundbreaking technologies and develop new technical skills and professional competencies.
- Act as an interviewer in hiring processes and coach/mentor new team members.
Basic Qualifications
- 1+ years of software development, or 1+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Good knowledge/experience in administration and troubleshooting for one or more of the given Database engines: Oracle/PostgreSQL/Amazon Aurora PostgreSQL.
- Good knowledge of database installation process, performance tuning, and Database engine agnostic fundamentals.
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