Hospitality Operations Manager

2 weeks ago


Camps Bay, South Africa Career Custodians Full time
Job Description

The Service Manager is responsible for ensuring the highest level of customer service and satisfaction while maintaining operational efficiency and productivity.

Key Responsibilities
  • Maintain service standards and ensure compliance with sanitation and safety regulations.
  • Coordinate daily Front of the House and Back of the House restaurant operations.
  • Manage and supervise staff to ensure high production, productivity, quality, and customer-service standards.
  • Ensure efficient restaurant operation and maintain high revenue, profitability, and quality goals.
  • Control operational costs and identify measures to cut waste.
Requirements
  • Grade 12 or equivalent qualification.
  • Accommodation Certificate or Hotel School diploma is advantageous.
  • Previous experience in a similar position in a 4/5-star hotel.
  • Familiarity with all duties and procedures in a restaurant environment.
  • MS Office (Word, Excel, and Email) proficiency.
  • Opera experience is advantageous.


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