Guest Experience Manager

1 month ago


Durban, KwaZulu-Natal, South Africa Micah Govender Developments Full time
Job Title: Guest Experience Manager

We are seeking a highly skilled Guest Experience Manager to join our team at Micah Govender Developments. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Lead and manage a team of hospitality professionals to ensure seamless guest experiences
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure alignment and effective communication
  • Monitor and analyze guest feedback to identify areas for improvement
  • Stay up-to-date with industry trends and best practices to maintain a competitive edge
Requirements:
  • Previous experience in a similar role within the hospitality/service industry
  • Strong leadership and interpersonal skills
  • Presentable and well-spoken
  • Outgoing and social personality
  • Results-driven and able to work under pressure
  • Valid Driver's License
  • Excellent problem-solving abilities
  • Ability to work flexible hours, including weekends and holidays
  • Willing to travel at short notice and sometimes for long periods of time
  • Strong attention to detail and a proactive approach
  • Hospitality or management qualifications are a plus
  • Advanced level of computer literacy
What We Offer:
  • Competitive salary and benefits package
  • Employee incentive schemes
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Salary: R 35 000 per month + company car, medical aid, and provident fund



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