Retail Software Support Technician

5 days ago


Durban, KwaZulu-Natal, South Africa Arch Retail Solutions Full time
About The Role

We are looking for a Retail Software Support Technician to join our dedicated team at Arch Retail Solutions. As a key contributor, you will play a vital role in delivering exceptional customer experiences.

The role offers a comprehensive career growth plan with multiple success stories, demonstrating our commitment to employee development. You will be part of a fast-paced, collaborative, and positive work environment.

Your main responsibility will be to provide technical support to Arch users, covering hardware and software assistance for our in-house developed Retail Software Arch. This encompasses EFT, retail software support, loyalty programs, eStore, and other areas.

Main Responsibilities:

  • Deliver technical support to Arch users, resolving issues efficiently.
  • Analyze and troubleshoot hardware and software-related problems.
  • Work closely with internal teams to resolve technical challenges.

Benefits

We offer a range of benefits at Arch Retail Solutions, prioritizing employee well-being and happiness. A good work-life balance is crucial to us, ensuring happy employees result in happy Arch users.



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