Customer Experience Leadership

3 weeks ago


Benoni, Gauteng, South Africa Job Masters Full time

Job Masters is seeking a highly experienced Customer Experience Leadership professional to lead our customer service team in Southern Africa. This role requires strong leadership skills, excellent communication, and the ability to motivate teams to drive business growth.

The estimated salary for this position is R 940,000 - R 1,300,000 per annum, inclusive of basic salary, car allowance, company contribution to medical aid and provident fund.

Key Responsibilities:

  • Lead and direct the strategic and operational development activities within customer service
  • Implement delivery networks, operational targets, and performance metrics
  • Develop and implement effective business processes, guidelines, and strategies to increase efficiency
  • Proactively support sales teams to drive sales targets and generate leads

Requirements:

  • A minimum of 8-10 years of experience in customer service management
  • A formal tertiary qualification in Business Management
  • Strong analytical, problem-solving, and decision-making skills
  • Excellent communication, presentation, and interpersonal skills

Benefits:

  • An attractive salary package with opportunities for career growth
  • Professional development opportunities to enhance skills and knowledge
  • A dynamic and supportive work environment with a focus on teamwork and collaboration


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