Technical Leadership Position
1 month ago
Prostaff Holdings seeks a highly skilled Technical Leader to join our team as a key client service professional.
About the RoleWe are looking for an individual with exceptional technical expertise and leadership abilities to manage and guide our clients in resolving complex technical issues.
Responsibilities- Lead technical teams to ensure timely resolution of urgent issues, maintaining high levels of customer satisfaction.
- Manage company expectations by effectively communicating with internal staff and clients, providing accurate and concise information.
- Develop and implement strategies to improve technical knowledge and skills within the team, enhancing overall performance.
- Maintain strong relationships with clients, ensuring their needs are met and exceeding their expectations through exceptional service.
To be successful in this role, you must have:
- A minimum Grade 12 qualification.
- A Degree, Diploma, or Certificate in a technical field and management.
- At least 5 years of experience working in a similar role.
- Strong understanding of Prostaff Holdings' products and services.
- Excellent technical aptitude with a knack for troubleshooting.
- Exceptional communication skills, both written and verbal, for effective communication with internal staff and clients.
The estimated annual salary for this position is $85,000, depending on qualifications and location.
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