Sage Expert

1 week ago

Centurion, Gauteng, South Africa Red Ember Full time
Job Title: Technical Consultant

The role of a Technical Consultant at Red Ember involves delivering high-quality solutions to customers using Sage 300 People and Premier applications. This includes providing assistance with complex presales, implementations, and support escalations, as well as working with various stakeholders to deliver the best solutions within scope and budget.

As a Technical Consultant, you will be responsible for defining solutions, ensuring the best design and quality standards are applied, and leading or participating in design sessions and workshops. You will also be involved in pre-sales to produce feasibility assessments and estimates to meet customer requirements.

Key Responsibilities:
  • Implement and Maintain Sage 300 People, Premier, and ESS Solutions in Multiple Environments.
  • Assist with upgrade and migrations on various Sage products.
  • Monitor hosting environments and work closely with hosting service providers to troubleshoot issues and ensure compliance with customer SLA.
  • Provision and maintain databases and application systems.
  • Provide Technical support and assistance to internal and external customers.
  • Service monthly technical SLA customer.
  • Occasionally participate in technical and requirement gathering meetings and calls.
  • Participate in project meetings to support resolution of complex issues.
  • Create and maintain documentation for complex designs.
  • Analyse technical feasibility and propose deployment solutions to meet customer requirements.
  • Create and share best practice recommendations with customers, ensuring an optimal use of the software.
  • Perform technical and security reviews and advise on remediation actions.
  • Create knowledge sharing initiatives for the upskilling of customers and colleagues.
  • Telephonic and email support (technical aspects) of the Sage VIP applications.
  • Case logging and tracking with follow-up with clients to keep them informed of progress of their query and possible resolution time.
  • Proactive on self-learning and ensure up to date with relevant 300 People and Premier ESS product-based certification.
  • Grow hosting business and provide assist in migration to a cloud hosting strategy (Azure).
  • Work with IT Service Providers to maintain test environments.
  • Work with Integration & Reporting & Analytics Teams to deploy solutions and troubleshoot issues.
  • Provide regular communication and feedback to users with regards to their problems.
  • Complete, diligent and up to date admin, timesheets and reports handed in on time.

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