Customer Service Representative
6 days ago
About the Role
We are seeking a highly skilled and motivated Retail Support Specialist to join our Software Support Department at Kerridge Commercial Systems. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide timely and effective technical support to customers via phone, email, and other communication channels.
- Investigate and resolve customer issues in a professional and courteous manner.
- Work closely with the development team to identify and replicate software issues that require changes.
- Collaborate with other departments to ensure seamless customer service and support.
- Proactively acquire and retain knowledge of our software products and systems.
- Stay up-to-date with industry trends and best practices in software support.
- Participate in continuous improvement initiatives to enhance the support service and procedures.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in software applications and technical systems.
- Customer-focused and service-oriented mindset.
- Adaptable and flexible in a dynamic work environment.
About Us
Kerridge Commercial Systems is a leading provider of trading and financial software solutions for the distribution, wholesale, merchant, and retail industries. We are committed to delivering exceptional customer service and support to our clients.
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