Customer Service Representative

6 days ago


Stellenbosch, Western Cape, South Africa Kerridge Commercial Systems Full time

About the Role

We are seeking a highly skilled and motivated Retail Support Specialist to join our Software Support Department at Kerridge Commercial Systems. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide timely and effective technical support to customers via phone, email, and other communication channels.
  • Investigate and resolve customer issues in a professional and courteous manner.
  • Work closely with the development team to identify and replicate software issues that require changes.
  • Collaborate with other departments to ensure seamless customer service and support.
  • Proactively acquire and retain knowledge of our software products and systems.
  • Stay up-to-date with industry trends and best practices in software support.
  • Participate in continuous improvement initiatives to enhance the support service and procedures.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in software applications and technical systems.
  • Customer-focused and service-oriented mindset.
  • Adaptable and flexible in a dynamic work environment.

About Us

Kerridge Commercial Systems is a leading provider of trading and financial software solutions for the distribution, wholesale, merchant, and retail industries. We are committed to delivering exceptional customer service and support to our clients.



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