Customer Service Representative

4 days ago


Pretoria, Gauteng, South Africa Pepkor Lifestyle Full time

Job Role: We are seeking a highly skilled and customer-focused Store Assistant with Cash Handling experience to join our team. In this role, you will be responsible for providing exceptional customer shopping experiences through stock replenishment, merchandising, housekeeping, and efficient processing of transactions at till points.

Key Responsibilities:

  • Provide excellent customer service to give customers a great shopping experience - assist shoppers to find the goods and products that they are looking for - attend to customer queries / complaints
  • Cashier duties - process cash and card payments - process Lay Bys - process customer refunds - reporting discrepancies and problems to the supervisor - till balancing
  • Merchandising - ensure that stock is correctly priced and displayed - ensure product availability on the sales floor - housekeeping - keeping up to date with promotions
  • Risk - ensure that products are tagged in line with the company policy - participate in stock takes - be on the lookout for shoplifters and fraudulent activities and report any suspicious behaviour to management
  • Consistently live the Ackermans values & policies and procedures in all aspects of your work.

Requirements:

  • Excellent customer service skills
  • Communication skills – fluent in English (any other language would be beneficial)
  • Tenacious
  • High energy levels
  • Highly motivated and target driven
  • Previous retail experience would be advantageous


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