Customer Experience Specialist

3 weeks ago


Worcester, Western Cape, South Africa FirstRand Bank Limited Full time

Description

To provide exceptional client experience by welcoming clients, understanding their needs and requirements, and ensuring seamless interactions through effective communication and guidance. This includes directing clients to the correct channels based on client-centricity and best practices.

  • Contribute to cost efficiency by utilizing resources responsibly and minimizing waste.
  • Proactively identify clients who require additional support or are at risk of leaving without assistance, and offer alternatives such as digital channels or ticket booking.
  • Provide outstanding service to external clients seeking assistance with banking or financial needs.
  • Foster a collaborative team environment and promote inclusivity within the team.
  • Identify opportunities for personal growth and development, and take initiative to improve performance.
  • E nsure operational excellence through adherence to quality standards and efficient work processes.
  • Apply knowledge and learning experiences to optimize work and achieve results.
  • Nurture stakeholder relationships and maintain open communication.
  • Deliver exceptional client service in accordance with quality service standards.

Job Details

Please note that applications will be considered up until a certain point. It is recommended that applications be submitted ahead of the indicated closing date.

The FirstRand Bank Limited supports the recruitment and advancement of individuals with disabilities. Applicants can disclose their disability information on a voluntary basis. The information will be kept confidential unless required by law to disclose it to other parties.



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