Hospitality Administrator

4 weeks ago


Pretoria, Gauteng, South Africa Sydsen Full time
Job Summary

We are seeking a skilled Point of Sales Consultant & Administrator to join our coffee shop team in Pretoria East. The ideal candidate will have experience in a retail or hospitality POS role and possess strong interpersonal and communication skills.

Key Responsibilities
  • Customer Service & Interaction
    • Greet customers warmly and provide prompt, friendly service.
    • Take customer orders accurately and offer product recommendations or upsells.
    • Address customer inquiries about menu items, ingredients, and daily specials.
    • Handle customer complaints or issues with a positive attitude and escalate if necessary.
  • Point of Sales Operations
    • Operate the POS system to process payments, including cash, card, and digital transactions.
    • Accurately handle cash and ensure register balances at the beginning and end of each shift.
    • Issue receipts and refunds, and ensure accurate transaction records.
    • Maintain knowledge of current promotions, discounts, and loyalty programs.
  • Order Coordination
    • Communicate orders effectively to baristas and kitchen staff to ensure timely preparation.
    • Monitor order status and update customers on any delays or changes.
    • Prepare basic items like brewed coffee or tea when necessary.
  • Administrative Duties
    • Perform end-of-day reporting and assist with daily cash reconciliation.
    • Assist in inventory checks and restocking of supplies at the POS and self-service areas.
    • Maintain cleanliness and organization of the POS area, ensuring it meets hygiene standards.
    • Prepare and distribute customer loyalty cards or promotional materials.
  • Sales Support
    • Actively promote new items, seasonal specials, and daily promotions to increase sales.
    • Gather and record customer feedback to share with management for continuous improvement.
Requirements
  • Previous experience in a retail or hospitality POS role.
  • Strong interpersonal and communication skills.
  • Basic proficiency with POS systems, cash handling, and digital payment methods.
  • High attention to detail and accuracy.
  • Excellent problem-solving skills and the ability to stay calm under pressure.


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