Hospitality Administrator
4 weeks ago
We are seeking a skilled Point of Sales Consultant & Administrator to join our coffee shop team in Pretoria East. The ideal candidate will have experience in a retail or hospitality POS role and possess strong interpersonal and communication skills.
Key Responsibilities- Customer Service & Interaction
- Greet customers warmly and provide prompt, friendly service.
- Take customer orders accurately and offer product recommendations or upsells.
- Address customer inquiries about menu items, ingredients, and daily specials.
- Handle customer complaints or issues with a positive attitude and escalate if necessary.
- Point of Sales Operations
- Operate the POS system to process payments, including cash, card, and digital transactions.
- Accurately handle cash and ensure register balances at the beginning and end of each shift.
- Issue receipts and refunds, and ensure accurate transaction records.
- Maintain knowledge of current promotions, discounts, and loyalty programs.
- Order Coordination
- Communicate orders effectively to baristas and kitchen staff to ensure timely preparation.
- Monitor order status and update customers on any delays or changes.
- Prepare basic items like brewed coffee or tea when necessary.
- Administrative Duties
- Perform end-of-day reporting and assist with daily cash reconciliation.
- Assist in inventory checks and restocking of supplies at the POS and self-service areas.
- Maintain cleanliness and organization of the POS area, ensuring it meets hygiene standards.
- Prepare and distribute customer loyalty cards or promotional materials.
- Sales Support
- Actively promote new items, seasonal specials, and daily promotions to increase sales.
- Gather and record customer feedback to share with management for continuous improvement.
- Previous experience in a retail or hospitality POS role.
- Strong interpersonal and communication skills.
- Basic proficiency with POS systems, cash handling, and digital payment methods.
- High attention to detail and accuracy.
- Excellent problem-solving skills and the ability to stay calm under pressure.
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Hospitality Operations Specialist
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