Service Manager

4 weeks ago


Bloemfontein, Orange Free State, South Africa Abantu Staffing Solutions Full time
Job Title: Service Manager

Abantu Staffing Solutions is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for efficiently coordinating and managing internal support services and external service providers within the healthcare environment to achieve company objectives of quality, growth, and people.

Key Responsibilities:
  • Manage external service providers through identifying, reviewing, and driving conformance to Service Level Agreements (SLAs)
  • Ensure customer satisfaction through regular surveys and investigations of complaints
  • Implement quality systems management through ensuring compliance to ISO 9001:2008 and ISO 1400:2004
  • Manage financial resources through participating in budgeting and monitoring performance against budget
  • Lead people management through demonstrating visible leadership and actively sponsoring company initiatives and projects
Requirements:
  • Degree/National Diploma qualification in facilities or related field
  • Recognized National Diploma and Advanced Certificate in Facilities Management
  • Minimum 3 years relevant experience managing outsourced/insourced soft services, integrated facilities management, and bundled soft services contracts
  • Minimum 3 years experience managing large insourced and outsourced teams
  • Knowledge and exposure in industrial relations advantageous
Competencies:
  • Resilience
  • Ethical behavior
  • Leading by example
  • Excellence-oriented
  • Customer responsiveness
  • Problem-solving, analysis, and judgment
  • Motivating, influencing, and developing people


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