IT Support Professional with Microsoft Expertise

1 week ago


Cape Town, Western Cape, South Africa Solid Systems Full time
Job Description

We are seeking a highly skilled IT Support Professional to join our team at Solid Systems.

This is an exciting opportunity for an ambitious individual who thrives in a fast-paced environment and is passionate about delivering exceptional technical support services.

The ideal candidate will have 5+ years of experience in a similar role, with a strong background in Microsoft technologies, including Microsoft 365, Azure, Active Directory, and Exchange.

You will be responsible for providing Level 2 remote support troubleshooting to clients, resolving technical issues, and taking proactive steps to build up their technologies and improve their businesses.

In this role, you will also conduct recurring visits, handle escalations from Level 1 and Junior IT Pros, reduce average ticket SLAs, and provide after-hour support as per company policy.

You will work closely with our clients to identify opportunities for developing new SOPs or processes and provide suggestions for the continuous improvement of SOPs for the Technical Team to ensure efficiencies and improve customer service.

We offer a competitive salary of $95,000 - $120,000 per annum, depending on experience, plus benefits such as above-average annual leave, flexible work options, regular compensation reviews, and a monthly performance bonus based on productivity and technical excellence.

If you are a motivated and enthusiastic IT professional looking for a new challenge, please apply today



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