Collections Supervisor Lead

2 weeks ago


Cape Town, Western Cape, South Africa Armstrong Appointments Full time

Armstrong Appointments is currently seeking a skilled Collections Supervisor Lead to be based in Cape Town.

Main Responsibilities
  1. Manage the daily workflow processes, ensuring seamless operations within the team.
  2. Recruit and select talented individuals to join the credit collections team.
  3. Implement effective staff training programs to enhance skills and knowledge.
  4. Maintain accurate records of employee performance, providing constructive feedback for improvement.
  5. Conduct regular call monitoring sessions to assess quality and efficiency.

This role requires excellent leadership and communication skills, with experience in managing teams within a fast-paced call centre or credit environment. Knowledge of Vision Plus, Presence, and Tableau reporting would be advantageous in this position.



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