Digital Service Delivery Professional

4 days ago


Centurion, Gauteng, South Africa HR Genie Full time

Dotcom has been operating since 2012. Our cutting-edge software and innovative solutions have revolutionized results for various sectors. Our experienced footprint has grown globally and is consistently expanding.

We are seeking experienced Client Delivery Managers to join our team in a hybrid working model - based in Centurion.

Job Overview

The ideal candidate will act as a client and consulting advocate, working within the consulting department to ensure that client needs, as well as consultants' needs, are understood and satisfied. This role involves making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.

Key Responsibilities

  • Engage with allocated clients on a daily/weekly basis, ensuring their needs are met and resources are performing as expected. Secure new business and grow contractor base.
  • Engage with consultants placed at various clients on a weekly basis, ensuring they are performing and happy.
  • Facilitate the delivery of consulting staff members at client sites within the consulting division.
  • Ensure the reporting and integrity of consulting month-end processes.
  • Communicate with clients to understand their needs and explain Dotcom's value.
  • Build relationships with clients and consultants based on trust and respect.
  • Collaborate with internal departments to facilitate client need fulfillment.
  • Collect and analyze data to learn more about consumer behavior.
  • Keep accurate records pertaining to client discussions.
  • Maintain updated knowledge of company products and services.
  • Resolve complaints and prevent additional issues by improving processes.
  • Identify industry trends.
  • Act as a client advocate with a focus on improving their experience.
  • Assist with month-end and timesheet reconciliations.

Requirements

Candidates should possess exceptional communication, computer, and problem-solving skills. They should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients. Strong focus on driving and securing New Business is essential.



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