Clinic Receptionist

3 weeks ago

Durban, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Full time
Job title : Clinic Receptionist - NorthlandsJob Location : KwaZulu-Natal, DurbanDeadline : April 03, 2025Quick Recommended Links
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Minimum Requirements:

Essential:

  • Grade 12 / Matric

Job Description:

  • Register patients according to established standards.
  • Assists patients in completing necessary medical forms including medical insurances.
  • Monitor and maintain the clinical equipment, stationery and medication required.
  • Inform patients of clinic procedures and manages patient's records.
  • Open new patient files according to standard procedures.
  • Ensure patient information is correct.
  • Process medical aid payments.
  • Move patients through appoints as scheduled.
  • Obtain medical reports if required.
  • Ensure the reception area is clean and maintained to safeguard the patient's privacy and confidentiality.
  • Answer all incoming calls within a reasonable time according to Dis-Chem standards.
  • Use proper telephone etiquette when speaking with patients over the phone.
  • Give relevant and accurate information to callers regarding their requests, questions or concerns.
  • Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.
  • Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation.
  • Take extra care when taking caller contact details – repeat the details to the caller for confirmation.
  • Ask the caller adequate question to ensure the correct message is transferred.
  • Ensure that messages or calls get transferred to the correct person at all times.
  • Assist walk-in guests in reaching staff for in regards to meetings and/ or deliveries.
  • Provide customers with area codes, work telephone numbers and other relevant information when requested.
  • Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries.
  • Helps patients in distress by responding to emergencies.
  • Advice and assist patients regarding medical aid authorization procedures.
  • Follow up with patients regarding any feedback requested.
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