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Microsoft Dynamics CRM Functional Consultant

2 months ago

Johannesburg, Gauteng, South Africa IOCO Full time

About the Role:

We are seeking an experienced and highly skilled Microsoft Dynamics CRM Functional Consultant to join our dynamic team at IOCO. The ideal candidate will be responsible for analyzing business requirements, designing and implementing solutions using Microsoft Dynamics CRM, and providing ongoing support to clients.

Key Responsibilities:

  • Business Analysis:
    • Collaborate with clients to understand their business processes and requirements.
    • Conduct detailed analysis of business needs and translate them into functional specifications.
  • Solution Design and Implementation:
    • Design and configure Microsoft Dynamics CRM to meet client-specific needs.
    • Develop and implement custom workflows, entities, and fields to optimize CRM functionality.
    • Provide expertise on best practices for CRM customization and configuration.
  • Implementation and Integration:
    • Lead the implementation of Microsoft Dynamics CRM solutions.
    • Integrate CRM with other business systems and applications as needed.
    • Conduct data migration and ensure data integrity during the implementation process.
  • User Training and Support:
    • Provide training to end-users on the effective use of Microsoft Dynamics CRM.
    • Offer ongoing support and troubleshooting to address user issues and enhance user adoption.
  • Documentation and Quality Assurance:
    • Document configuration, customization, and integration activities for future reference.
    • Maintain up-to-date documentation of client-specific configurations.
    • Perform thorough testing of CRM solutions to ensure they meet quality standards.
    • Conduct regular system audits to identify and resolve any issues or discrepancies.
  • Collaboration and Communication:
    • Work closely with developers, project managers, and other team members to deliver successful CRM projects.
    • Collaborate with clients to gather feedback and make continuous improvements to CRM implementations.

Requirements:

  • Experience and Skills:
    • Experience with the latest versions of Microsoft Dynamics 365.
    • Knowledge of CRM SDK and Web Services.
    • Familiarity with Microsoft Power Platform (Power BI, Power Automate).
    • Previous experience in CRM data migration and integration projects.
  • Education and Certifications:
    • Bachelor's degree in a relevant field (Business, Computer Science, etc.).
    • Proven experience as a Microsoft Dynamics CRM Functional Consultant.
    • In-depth knowledge of CRM processes and best practices.
    • Certification in Microsoft Dynamics CRM is a plus.
  • Personal Attributes:
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and collaboratively in a team environment.

About IOCO:

  • We are a dynamic company.
  • We are located in Johannesburg.