NOC Network Support Specialist

4 days ago


Stellenbosch, Western Cape, South Africa DS Associates Full time
About the Role

We are seeking a highly skilled and experienced NOC Engineer to join our team in Stellenbosch. As an NOC Engineer, you will play a critical role in maintaining the network, analyzing problems, and performing troubleshooting to ensure maximum possible service availability and performance of all managed and monitored systems and services.

Key Responsibilities
  • Network Maintenance: Manage, maintain, and ensure the accuracy of the Monitoring Systems, which report on the status and performance of the IP Core and ISP Services.
  • Fault Handling and Escalation: Identify and respond to faults on the IP Core and Transmission network, liaise with NOC engineers when necessary, and handle escalation through to resolution.
  • Provisioning: Assign IP addresses, configure Core and Transmission Network settings.
  • Change Implementation: Implement and report scheduled and approved changes, escalating failed changes to IP Core Engineers as necessary.
  • Documentation and Knowledge Sharing: Maintain WIKI and technical documentation of processes and procedures used throughout normal operations.

The successful candidate will have strong analytical and problem-solving skills, excellent communication and interpersonal skills, and be able to work well under pressure.

Requirements
  • Qualifications: Matric and tertiary qualification, relevant network-related certification or qualification.
  • Experience: Minimum 3 years' experience in ISP/SP/WISP environments.
  • Skills: High level of proficiency in working on Mikrotik Routers & Switches, proficiency in oral, written, and interpersonal communication skills, English and Afrikaans proficiency.
  • Certifications: Juniper/Cisco or other networking certifications.
Benefits

This is a hybrid position, requiring 3 days a week in the Stellenbosch office, and the successful candidate must reside in or near the office. The company offers competitive market-related remuneration and benefits.

About DS Associates

DS Associates is a leading provider of IT services, dedicated to delivering exceptional solutions to our clients. Our team is passionate about innovation, customer satisfaction, and excellence in everything we do.


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