Restaurant Operations Specialist

4 days ago


Durban, KwaZulu-Natal, South Africa GMEF ta KFC Full time
About the Job
GMEF KFC is seeking an Area Coach to join our dynamic team. As a leader, you will play a pivotal role in driving business growth, developing high-performing teams, and delivering exceptional customer experiences.

Your Key Responsibilities:
  1. Drive Operational Excellence:
    Ensure all restaurants meet or exceed company standards in quality, service, cleanliness, and profitability.
  2. Empower Your Team:
    Recruit, train, and mentor Restaurant Managers to foster a culture of continuous development and high performance.
  3. Foster Customer Loyalty:
    Champion an unwavering commitment to delivering an outstanding customer experience across all locations.
  4. Optimize Financial Performance:
    Develop and manage budgets for each restaurant in your area to optimize financial performance.
  5. Ensure Regulatory Compliance:
    Ensure adherence to health, safety, and food hygiene regulations, upholding KFC's brand standards and policies.

What We're Looking For:
  1. Proven experience in a multi-unit management role, ideally within the quick-service restaurant industry.
  2. Strong leadership and people management skills with the ability to inspire and motivate teams.
  3. Exceptional communication and interpersonal abilities.
  4. Analytical mindset with a track record of achieving business goals.
  5. Flexibility to travel within your assigned area and work varied hours, including weekends and holidays.
  6. Passion for delivering excellence and a customer-first attitude.
  7. Good communication in IsiZulu.
  8. A qualification in Business Administration would be an advantage.


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