Restaurant Manager – Phoenix

4 days ago

Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.

We have an amazing opportunity for a Restaurant Manager based in Phoenix Do you think you have what it takes to be our newest Purple Star?

As the Restaurant Manager, you will be responsible for taking accountability, managing and reporting on the F&B branch function in order to ensure smooth running and management of operations. This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, financial profitability and cost control, adherence to departmental processes and reporting, and company policies. Partner with the Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters within the branch.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

  • Valid Driver's license.

A Bonus To Have:

  • Food and Beverage qualification
  • Food and Beverage industry experience
  • Matric

What You'll Do For The Brand:

  • Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service.
  • Ensure internal F&B processes are followed.
  • Ensure the GAAP system is always up and running.
  • Ensure the F&B facility is always well maintained, clean, and tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar.
  • Ensure the cutlery and crockery is clean and in good condition for use.
  • Ensure cash up processes are followed in order to accurately account for/disclose and report on cash.
  • Monitor food preparation, portion sizes, and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
  • Coordinate kitchen and service resources to ensure economical use of food, timely preparation, and optimal service.
  • Manage F&B branch cost and budget management to ensure maximum financial management of F&B targets for the branch, cash, and stock control.
  • Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard; declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored appropriately.
  • Maintain accurate record of stock (food and equipment/inventories/crockery/cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording, and stock reporting is accurate and well managed.
  • Schedule resources and assign duties considering busy periods, events, and operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
  • Manage all Food and Beverage staff at the branch. This includes Stock Controller, Storemen, F&B Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers, etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
  • Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff.
  • Ensure superior customer service and customer experience. Proactively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
  • Ensure timeous submission of daily, weekly, and monthly F&B reports.
  • Work closely with the Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters.
  • Any other ad-hoc functions as requested.

What You'll Bring To The Team:

  • Good communication and interpersonal skills.
  • Strong attention to detail.
  • High level of integrity, trustworthiness, and reliability.

So, are you ready to level up, learn, and perform at your best? Apply now

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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