Operations Director
1 month ago
Empact Group Southern Africa is seeking an experienced Operations Director to lead the management of daily operations in our food production unit. As a key member of our team, you will be responsible for implementing effective and efficient processes, providing exceptional quality service to clients, and managing the execution of creative functions.
Main Responsibilities:
- Develop and implement efficient food production processes
- Ensure high-quality service delivery to clients
- Oversee the execution of creative functions
- Design and manage menu planning, standardization, adoption, and costing initiatives
- Maintain kitchen standards by monitoring recipe adherence and food quality
- Manage daily bookkeeping procedures
- Optimize gross profit management within budgeted targets
- Maintain optimal stock levels
- Ensure seamless functionality of the electronic meal ordering system
- Effectively manage Health, Safety, and Environment (HSE) protocols
- Lead staff management, including payroll, leave, and performance management
- Enhance customer experience through surveys and data analysis
- Meet or exceed client service level agreements
Requirements:
- Possession of a relevant tertiary qualification in food and beverage services or hospitality or culinary arts
- Minimum 5 years of hospital catering experience
- Experience working in commercial and sensitive markets
- Project Management experience in hospitality/catering industry
- Implementation of change programs and unit mobilization experience
- Familiarity with brand guidelines
- Costing, budgeting, forecasting, and invoicing expertise
Preferred Qualifications:
- Hospital catering experience in South Africa
- Knowledge of South African and industry-specific laws
- Valid driver's license
We are offering a competitive salary of R750,000 per annum for this position, commensurate with experience. If you are a motivated and results-driven professional looking for a challenging role, please submit your application. Estimated salary range: R650,000 - R900,000 annually, based on location and experience.
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