Client Onboarding Specialist: Operational Excellence

1 month ago

Cape Town, Western Cape, South Africa The Recruitment Council Full time
Job Description:

As a Client Service Consultant at The Recruitment Council, you will play a pivotal role in the onboarding process for both individual and legal entity clients.

Key Responsibilities:
  • Manage the client onboarding process, ensuring accurate account creation for individuals and legal entities through DocFox (KYC application) and 4Axis (unit registry system).
  • Daily authorisation of DocFox and ensuring FICA requirements are fulfilled before loading investors onto T-Cube.
  • Ensure all client accounts are fully authorised and approved in DocFox.
  • Maintain proactive communication with clients to obtain outstanding documentation and provide regular feedback.
  • Create new client accounts in 4Axis, ensuring all required Tags are accurately updated.
  • Capture all regulatory classifications (FATCA, OECD, ASISA, SARB) and tax classifications (DWT, IWT) for clients.
  • Update daily checklists and submit them to the Team Leader for final review and approval.
  • Collaborate with Compliance and Internal Audit to ensure adherence to FICA RMCP requirements.
  • Review high-risk client submissions in collaboration with Compliance.
  • Oversee client static data changes and perform necessary verification call-backs.
  • Implement process controls using workflow management, ensuring audit trail and escalating aged items as required.
  • Review existing client accounts to ensure FICA compliance, remediating where necessary.
Experience and Qualifications:
  • 1-2 years of experience in a client onboarding or related role, with a solid understanding of onboarding processes.
  • Knowledge of key legislation, including FICA, FATCA, and DWT.
  • Experience in the Unit Trust Manco environment, including account reconciliations (Inflow & Outflow accounts).
  • Intermediate proficiency in Excel.
Salary:

R215,000 - R245,000 per annum.

Benefits:

A dynamic work environment, combining client interaction and operational efficiency, while ensuring compliance with industry regulations.

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