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Senior Application Support Specialist

1 month ago

Pretoria, Gauteng, South Africa Liyema Consulting Full time
Job Summary

We are seeking a highly skilled Application Support Specialist to join our team at Liyema Consulting. The ideal candidate will have a strong background in software installation, configuration, and conversion tools, as well as experience in analyzing application business needs and requirements.

Key Responsibilities
  • Application Support: Provide technical support for various applications, including troubleshooting and resolving issues.
  • Requirement Analysis: Analyze business needs and requirements to ensure applications meet organizational goals.
  • Installation and Configuration: Install, configure, and maintain software packages and tools.
  • Performance Optimization: Analyze application performance and identify bottlenecks.
  • Documentation: Document application deployments, configurations, and processes.
  • Application Modernization: Contribute to the modernization of applications to improve efficiency and scalability.
  • Infrastructure and Network Support: Troubleshoot infrastructure, network, and integration issues.
  • Change Management: Plan and execute maintenance tasks, including change management processes.
  • Agile Working Model: Contribute to the Agile Working Model charter and participate in Agile methodologies.
Requirements
  • Strong experience with software package installation, configuration, and conversion tools.
  • Proven ability to analyze application business needs and requirements.
  • Experience in analyzing application performance and working with software installation capture tools.
  • Knowledge of application optimization techniques for server, desktop deployments, user experience, and published applications.
  • Experience in documenting published application deployments.
  • Familiarity with application modernization and ALM practices.
  • Proficiency in legacy and modern installation methods.
  • Strong understanding of general client and server operating systems.
  • Experience with Windows Server and multisession desktop environments.
  • Expertise in Windows Client (Windows 10 & 11) OS troubleshooting.
  • Knowledge of Active Directory and Group Policy.
  • Experience with Entra ID (Azure AD).
  • Proficiency in scripting languages.
  • Ability to troubleshoot infrastructure, network, and integration issues.
  • Experience with VMware Workspace One Access.
  • Familiarity with ITL processes (incident, change, and problem management).
Preferred Qualifications
  • Experience with Citrix Netscaler (higher than 12.x) and Storefront.
  • Experience with Citrix on VMware Hypervisor Stack (higher than VMware ESXI 6).
  • Knowledge of cloud technologies and cloud providers.
  • Experience with VDI technologies (Microsoft and VMware Horizon).
  • Familiarity with Citrix XenServer (higher than 7.x).
  • Experience with hyperconverged systems.
  • Proficiency in additional scripting languages.
  • Experience with monitoring systems.
  • Knowledge of automated problem remediation techniques.
  • Understanding of VMware Published Applications stack.
  • Familiarity with REST API technology.