Industrial After Market Executive

4 weeks ago


Kempton Park, Gauteng, South Africa Bright City Talent Full time

About the Role

Bright City Talent is seeking a seasoned Industrial After Market Executive to join our team. This key position involves overseeing service and customer support in the After Market department, with a focus on growing customer satisfaction and repeat business.

Responsibilities

  • Manage the customer support process, ensuring timely and effective assistance after product or service purchase.
  • Resolve post-sale issues, including product defects, delivery delays, and dissatisfaction with service provided.
  • Lead a team of Workshop and Field service Supervisors and Managers.
  • Evaluate and improve aftersales processes and procedures to enhance efficiency, effectiveness, and customer satisfaction.
  • Maintain strong relationships with customers, ensuring their needs are met and they remain satisfied with our products and services.
  • Liaise with sales, marketing, and product development departments to address customer concerns and improve overall customer experience.
  • Analyse data to improve performance and customer satisfaction.

Requirements

  • 10 years of experience in a similar role and environment.
  • Mechanical Engineering background.
  • Experience working with Mining clients.
  • Able to apply technical knowledge to achieve superior customer service and satisfaction.

What We Offer

The successful candidate will be based in Kempton Park and receive a competitive salary of R1 200 000 per annum, commensurate with experience.



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