Call Center Leadership Role

5 days ago


Johannesburg, Gauteng, South Africa Afrizan People Intelligence (PTY) LTD Full time

Afrizan People Intelligence (PTY) LTD is looking for a Customer Service Team Manager to lead a team of agents in the debt collection industry. The successful candidate will have at least 5 years' experience in debt collection with a minimum of 2 years leadership experience as a Team Leader/Team Manager/Supervisor.

Key Skills:
  • Knowledge of reporting platforms
  • Understanding of POPIA Regulations
  • Strong leadership, coaching, and communication skills

The ideal candidate will have a customer-centric mindset, ability to meet targets and deadlines, and proficiency in MS Office packages.


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