Service Manager Position

1 month ago


Benoni, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time
Service Manager Job Description

Our client, Sydsen Group (Pty) Ltd, is seeking a highly skilled and motivated Service Manager to lead their service department. The successful candidate will be responsible for delivering exceptional automotive services, leading a team of technicians and service advisors, and cultivating a positive and collaborative work environment.

Key Responsibilities:
  • Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
  • Cultivate a positive and collaborative work environment.
  • Ensure the delivery of high-quality vehicle maintenance and repair services, surpassing customer expectations.
  • Pursue continuous improvement in service efficiency and effectiveness.
  • Establish and nurture strong relationships with customers.
  • Promptly address concerns, ensuring a positive and memorable service experience.
  • Stay informed about industry trends and technological advancements.
  • Implement innovative solutions to elevate service operations.
  • Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction, and profitability.
  • Efficiently manage resources, including personnel, equipment, and inventory, to optimize service operations.
Qualifications:
  • A minimum of 2 years' experience as a Service Manager.
  • Demonstrated ability to lead and motivate a diverse team.
  • Solid understanding of automotive systems and repair processes.
  • Dedication to delivering exceptional customer service.
  • Excellent verbal and written communication skills.
  • Proficiency in analyzing and resolving complex issues efficiently.
  • Effective planning and organizational abilities.


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