Operations Team Lead
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Operations Team Leader to join our team at Nedbank. The successful candidate will be responsible for leading a team of administrators in processing internal and external client instructions, ensuring efficient and effective operations, and driving business growth.
Key Responsibilities:- Minimise expenses by implementing cost-effective processes and adhering to operational budgets.
- Ensure timely processing of financial transactions within Service Level Agreement (SLA) requirements.
- Develop and maintain collaborative relationships with external clients through quality service and timely delivery.
- Manage trusting working relationships with internal stakeholders through regular communication and engagement.
- Ensure client satisfaction by understanding and meeting their required needs.
- Manage staff performance by implementing resource plans, work allocation, and clear accountability.
- Improve team performance through multiskilling, job enhancement, and process improvement.
- Drive operational improvement by identifying and implementing effective solutions.
- Mentor and coach staff on performance gaps, and agree on appropriate action.
- Motivate staff to perform and contribute to business success by creating an environment of teamwork and encouraging participation.
- Stay up-to-date in the field of expertise and deliver on stakeholder expectations by building capability through training and development.
- Contribute to team effectiveness by following the recruitment process and identifying talent pools.
- Ensure a capable and high-performing team by creating an environment for optimal performance.
- Lead by example and re-enforce Nedbank's Vision and Values during meetings.
- Manage the onboarding process of new employees by ensuring execution of preparations according to the onboarding checklist.
- Ensure transformational targets are met for the team through consideration of targets during the recruitment, retention, and training process.
- Matric / Grade 12 / National Senior Certificate
- NQF level 5 qualification
- 3 to 5 years of experience within a banking environment
- Business administration and management
- Client service management
- Communication Strategies
- Diversity management
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
- Coaching
- Customer Focus
- Decision Making
- Building talent
- Influencing
- Planning and Organizing
Please contact the Nedbank Recruiting Team at +27 860 555 566 for more information.
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