Station Operations Coordinator
1 month ago
Company Overview:
We are Isilumko Staffing, a leading provider of staffing solutions. Our mission is to deliver exceptional service and support to our clients, while fostering a positive and inclusive work environment.
Salary:$40,000 - $60,000 per annum
Job Description:
The Station Operations Coordinator will play a vital role in ensuring the smooth operation of our fuel stations. This includes managing all aspects of the forecourt, supervising customer attendants, and maintaining excellent customer service standards.
Key Responsibilities:
- Comply with requests from group management and assist with tasks outside of the ordinary day-to-day roles and responsibilities as reasonably requested.
- Maintain order and ensure smooth operations at the forecourt and service areas.
- Ensure all Forecourt Customer Attendants have received proper training, are well-groomed and presentable, perform standard script to each customer, practice upselling techniques, inform clients of promotions both on the forecourt and in the C-Store, understand and encourage customers to sign up for Infinity Rewards, and apply the top service standards in all operations.
- Ensure proper merchandising of products on the forecourt, especially on the lubricant racks.
- Work with the General Manager to assign daily/shift-based duties to FCAs.
- Filling in for FCAs in the event of No Shows, Short Staff, and Busy Periods.
- Serve customers efficiently and their requests attended to politely.
- Maintain a clean working environment, adhering to housekeeping and health and safety standards.
- Address cases of staff disobedience or customer complaints initially and report them to the manager and management group immediately via WhatsApp or Email.
- Represent the management when dealing with credit customers.
- Confirm Local Purchase Order (LPO) details before commencing fueling.
- Verify that invoice and credit card amounts match the pump readings and invoice accordingly.
- Train new employees in forecourt duties and responsibilities (On-the-Job Training - OTJT) in line with our standards and assist in staff appraisals and evaluations.
- Represent, suggest, and recommend improvements for Forecourt Customer Attendant-related matters.
- Oversee all aspects of the forecourt.
- Perform cash-ups, shift changeovers, daily tank dipping, and wet stock management.
- Oversee ordering, receiving, and processing of fuel stock under supervision and approvals from General Manager.
- Manage Forecourt Customer Attendants, including arranging shifts and maintaining discipline.
- Ensure all forecourt equipment is properly maintained.
- Handle all customer queries or complaints professionally.
- Relay wet stock readings to management.
- Alert management to stock shrinkage immediately.
- Perform cost control and administrative duties.
- Advance service excellence of Forecourt Customer Attendants and forecourt operations.
Qualifications:
- MATRIC
- Valid driver's license
Experience:
- 3 to 4 years working at a fuel station (advantageous)
- 2 years working as a supervisor at a fuel station (greater advantage)
Skills and Qualities:
- Computer literacy is essential
- Knowledge of fuel (advantageous)
- Experience with speed points and Arch software (advantageous)
- Honest, loyal, reliable, and trustworthy
- A 'Can-do' attitude
- A problem solver
- Team player
- Self-motivated
- Operationally a hands-on person
- Ability to work under pressure and deliver accurate work within a deadline-driven environment
- Ability to multitask
- Be independent and proactive
- Time management skills
- Possess excellent communication and interpersonal skills
- Ability to work with individuals at all levels of the organisation
- Ability to take the initiative
- Be able to take responsibility
- Positive mindset
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