Station Operations Coordinator

1 month ago


Pietermaritzburg, KwaZulu-Natal, South Africa Isilumko Staffing Full time

Company Overview:

We are Isilumko Staffing, a leading provider of staffing solutions. Our mission is to deliver exceptional service and support to our clients, while fostering a positive and inclusive work environment.

Salary:$40,000 - $60,000 per annum

Job Description:

The Station Operations Coordinator will play a vital role in ensuring the smooth operation of our fuel stations. This includes managing all aspects of the forecourt, supervising customer attendants, and maintaining excellent customer service standards.

Key Responsibilities:

  • Comply with requests from group management and assist with tasks outside of the ordinary day-to-day roles and responsibilities as reasonably requested.
  • Maintain order and ensure smooth operations at the forecourt and service areas.
  • Ensure all Forecourt Customer Attendants have received proper training, are well-groomed and presentable, perform standard script to each customer, practice upselling techniques, inform clients of promotions both on the forecourt and in the C-Store, understand and encourage customers to sign up for Infinity Rewards, and apply the top service standards in all operations.
  • Ensure proper merchandising of products on the forecourt, especially on the lubricant racks.
  • Work with the General Manager to assign daily/shift-based duties to FCAs.
  • Filling in for FCAs in the event of No Shows, Short Staff, and Busy Periods.
  • Serve customers efficiently and their requests attended to politely.
  • Maintain a clean working environment, adhering to housekeeping and health and safety standards.
  • Address cases of staff disobedience or customer complaints initially and report them to the manager and management group immediately via WhatsApp or Email.
  • Represent the management when dealing with credit customers.
  • Confirm Local Purchase Order (LPO) details before commencing fueling.
  • Verify that invoice and credit card amounts match the pump readings and invoice accordingly.
  • Train new employees in forecourt duties and responsibilities (On-the-Job Training - OTJT) in line with our standards and assist in staff appraisals and evaluations.
  • Represent, suggest, and recommend improvements for Forecourt Customer Attendant-related matters.
  • Oversee all aspects of the forecourt.
  • Perform cash-ups, shift changeovers, daily tank dipping, and wet stock management.
  • Oversee ordering, receiving, and processing of fuel stock under supervision and approvals from General Manager.
  • Manage Forecourt Customer Attendants, including arranging shifts and maintaining discipline.
  • Ensure all forecourt equipment is properly maintained.
  • Handle all customer queries or complaints professionally.
  • Relay wet stock readings to management.
  • Alert management to stock shrinkage immediately.
  • Perform cost control and administrative duties.
  • Advance service excellence of Forecourt Customer Attendants and forecourt operations.

Qualifications:

  • MATRIC
  • Valid driver's license

Experience:

  • 3 to 4 years working at a fuel station (advantageous)
  • 2 years working as a supervisor at a fuel station (greater advantage)

Skills and Qualities:

  • Computer literacy is essential
  • Knowledge of fuel (advantageous)
  • Experience with speed points and Arch software (advantageous)
  • Honest, loyal, reliable, and trustworthy
  • A 'Can-do' attitude
  • A problem solver
  • Team player
  • Self-motivated
  • Operationally a hands-on person
  • Ability to work under pressure and deliver accurate work within a deadline-driven environment
  • Ability to multitask
  • Be independent and proactive
  • Time management skills
  • Possess excellent communication and interpersonal skills
  • Ability to work with individuals at all levels of the organisation
  • Ability to take the initiative
  • Be able to take responsibility
  • Positive mindset


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