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Specialist: Quality Assurance
3 weeks ago
Description
**1. Monitor and report any anomalies on Underwriting system**
- Quality check on underwritten cases finalized
- Liaise with relevant stakeholders (Service Providers, Re-Insurers)
- Monthly exception reporting to ma Monitor and report any anomalies on Underwriting system
- 2. **Monitor and report on all Underwriting/New Business administration**
- Sampling Exclusion letters when there was a loading
- Sampling HIV letters send to doctors for HIV positive client
- sampling limits of Liability cases
- Sampling underwriting calls for Quality Checks and Customer Experience
**3. Comply with audit risk requirements**
- Assist Snr Manager / Manager on all tasks required for audit purposes
- Assist with Underwriting processing pre-audit
- Ensure clients are treated fairly throughout the administration process
**4. Quality Assurance**
- Update policies after finalization of High Risk policies
- Communicate necessary Process updates with underwriters
- Provide monthly exception report to Manager / Supervisor regarding any anomalies found
- Ensure quality assurance was done to all underwritten cases finalized
- Render quality after care service to all clients on underwritten cases finalized (Performance - Client experience)
- Contact client for telephonic verification of the Underwritten experience
- Special projects as from time to time discussed with Manager
- Identify gaps in current processes and recommend process improvements
- Report recurring errors
- identify root causes to facilitate improvement opportunities
- Assist in setting up performance benchmarks and ensure that management information is aligned
- with benchmarks
- Conduct coaching feedback with the team
**Requirements**:
**Formal Education**:
3 year Diploma/Degree recognised by the FSCA.
**Technical/Legal Certification**:
Insurance Legislation, RE5 Advantageous.
**Experience**:
5 years Underwriting experience.
Work Level
Mid-Level
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Menlyn
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