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General Manager

5 months ago

Pietermaritzburg, South Africa HotelJobs.co.za Full time

**Trademodel Twelve Pty Ltd **is looking for a skilled General Manager to join their team in Pietermaritzburg KwaZulu Natal.

**PURPOSE OF ROLE**

This role will predominantly be accountable for ensuring beverage consistency, quality execution and daily operations across a multi-unit operation in the retail / hospitality space while paying careful attention to Customer Service, Hygiene Practices, Labour Relations and Expense Management.

**ROLE OUTPUTS**
- Upholding the passion and image of the brand.
- Building and maintaining the relationship with Foodservices.
- Provide regular feedback to Senior Management regarding the region.
- Ensure that Store Managers and their staff within the area of his / her responsibility maintain the beverage quality as per brand standards in addition to being well organised and ensuring that all policies, procedures, and controls are consistently upheld.
- Responsible for ensuring that all brand initiatives are in place, dealing with the challenges accordingly and professionally to ensure customer delight and loyalty.
- Serving as a Brand Ambassador for the business

**CORE COMPETENCIES**
- Able to conduct meetings and training sessions with team members and management.
- Able to motivate team members to work with passion and excellence.
- Able to exhibit vast knowledge of employee relations.
- Able to work and improve beverage costs.
- Able to achieve results in a multi-unit operation.

**KEY KNOWLEDGE AREAS**

Inventory Management; LSM Strategy; Strategic Planning; Competitive Analysis; Quality Control; Sales Management; Client Relations and Retention; Labour Relations; Diplomacy

**MINIMUM REQUIREMENTS**
- Relevant Operations or Hospitality Management Qualification.
- Minimum three to five years of industry related experience.
- Experience in having led an effective and successful team.
- Knowledge of Employee / Labour Relations.
- Proven track record in terms of maximizing profit in a service centric environment.
- An awareness of the Catering / Restaurant / Hospitality sector.
- Competent in the use of IT Systems.
- High calibre Administration and Planning skills.
- Own Motor Vehicle and valid Driver’s License.

**REMUNERATION**

Market and Experience Related/determined by the probationary period