General Manager, Hluhluwe Area: Salary to Be

12 hours ago

Pietermaritzburg, South Africa HotelJobs.co.za Full time

Cedar Wood Recruitment is now recruiting for a General Manager at a Big-5 private safari lodge near Hluhluwe in KwaZulu-Natal
- PLEASE NOTE: Applicants to send a 2-page cover letter together with their resume.

Key Performance Areas
Lodge Operations
General property management, repairs and maintenance.
Licensing involved in running the business for vehicles & radio channels and other areas of compliance and renewal thereof.

**Lodge communications**: maintenance and licensing of phones, internet, Wi-Fi, radio

**Utility management**: water, electricity, waste management, etc.
Engage with park authorities to ensure Rules & Regulations are abided by.
General Management
Consult with Lodge Manager to ensure that each department is achieving their goals within Standard Operating Procedures.
Identify problem areas within the lodge environment and assist with solutions.
Report back to Operations Manager on important issues positive or negative.

**Ensure there is good communication with Head Office staff**: Ops, Accounts and Reservations
Perform duty manager and hosting roles according to SOP’s.
Operational Planning
Consult with Lodge Manager to ensure each department is achieving goals within SOP’s
Check CRS for reservations listing and occupancy for the month ahead.
Consult with Lodge Manager for special events planning (Easter, Christmas, Valentine’s Day, New Year, Weddings, Conferences).
Co-ordinate with Maintenance Manager on repairs and maintenance to rooms, projects for the lodge and regular monthly tasks are scheduled.
Consult on vehicle conditions and service plans to ensure forward planning, addressing snags
Guest Relations
Meet every guest during their stay and ensure complaints, comments, problems are dealt with immediately.
Create regular “guest delight” events in coordination with the LM, particularly for special occasions.
Walk about the lodge each day to interact and engage with guests to ensure lodge service standards and guest experiences are met. Consult with LM for any issues that need attention.
Check guests’ expectations are being met (activities, service, food, accommodation, etc.)

Staff
Recruitment for junior positions at lodge level via the channel of the community - senior positions in cooperation with HR Manager
Ensure Standard Operating Procedures are followed in all departments.
Check regular Performance Appraisals with Lodge Manager on HOD’s and monitor appraisals of their staff.
Follow disciplinary procedures according to HR requirements.
Plan and follow through training programmes for all departments.
Co-ordinate with LM on staff rosters
Lead a well-managed team of staff.
Occupational Health and Safety
Ensure practices for health and safety are in place.

**Staff training is scheduled**: First Aid, Health and Safety Officer, Fire Master.

**Compliance**: gas, waste, water consumption, food and hygiene, pest control, litter control
Business Management

**Financial performance of lodge**: budget planning, controls and review, stock controls, cost controls and reporting
Ensure reports are updated weekly and progress reviewed.
Implement, enforce, monitor and analyse all systems and procedures in place in coordination with LM.
Set budgets annually for approval by Head office.

**Cash controls**: ensure handling of money on the property is secure and petty cash and debit card balances are reviewed weekly.
Careful attention to meeting KPI’s.
Take initiative to investigate and implement any approved cost cutting methods.
Stock Control
Drive financial performance of the lodge with regards to stock management.
Co-ordinate replacement orders in timely manner throughout the year.
Sign off on all orders and goods received.
Ensure controls and systems are in place and perform spot checks on system procedures.
Ensure all month-end reports are finalised before stocktaking is conducted

**Requirements**: Qualifications, Skills, Experience
Qualifications & Skills
South African Citizen
Hospitality Diploma or tertiary qualification in Hotel Management

**Computer Literate**: Pastel /Micros / Opera / SEMPER property management system / EXCEL / Microsoft Office

**English speaking**: fluent in written and spoken English
Zulu speaking a benefit

**Driver’s License**: with valid PDP (essential)
Valid First Aid Certification
Experience
Previous work experience of at least 5 years in management roles in related lodge environments.
Management experience in luxury lodge environment
Experienced in managing a 36 bed, diverse and intense property
Focus of Guest experience delivery from each department
Used to a reporting system and presenting month end packs to Operations
An understanding of budget control and financial management and planning for the future of the lodge
HR and payroll functions of the lodge
Hands on staff management and staff disciplinary process
Eye for detail and good all-rounder in all aspects of the hotel: food / beverage/ housekeeping/ front office
Reservations and front

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