Collections Manager

2 weeks ago


Northern Suburbs, South Africa Capfin Full time

The key focus of this position is to improve and maintain agreed delinquency levels by maximizing yields and minimizing write off. Your ability to motivate and build high performing teams and to work in a high-pressured environment is essential to successfully execute on the Collections strategy.

**Key Responsibilities**:

- Maximise cash and collections
- Minimise forward rolls
- Minimise and prevent bad debt write offs
- Manage, motivate and coach of Team Leaders and Collections Consultants
- Participate in the development and implementation of the overall collections strategy
- Develop and implement business plans in support of the overall objectives to improve profitability of the Collections department
- Responsible for the day-to-day operation of the Contac Centre
- Deliver effective reporting to senior management

To thrive in this role and to perform in this competitive environment the successful person need to display:

- High level of resilience and energy to ensure that the collections performance is driven consistently
- Be able to think on your feet, identify problems quickly and present solutions
- Have the ability to positively influence not only the team, but business stakeholders that supports the collections strategic agenda
- Proficiency in preparing collections data / reporting with strong numerical abilities, supported by attention to detail

**Qualification and Experience**
- Must have a Grade 12, with a BCom or Diploma/ Degree in Credit Management will be advantageous
- Approximately 5 years’ management experience in a financial or retail industry, within a contact centre environment
- Account management experience
- A good understanding of Consumer Lending, Credit practices and principles
- Must have knowledge on legislation relating to the National Credit Act, Debt Collectors Act, Consumer Protection Action Act and the Protection of Personal Information Act as applicable to the collections environment.
- Experience and working knowledge on the DebiCheck process will be beneficial

**Capfin is committed to creating equal employment opportunities.


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