Remote Guest Services Agent

6 days ago

Johannesburg, South Africa Hospitality Jobs Africa Full time

**MUST HAVE**:
A fibre connection and UPS in case of power outages
OPERA PMS experience
Reservations/Front Office or Reception experience
Must have a quiet work environment.
**You will need**:
A provable FIBRE connection
We will request acopy of your current Fibre invoice that shows your address as well as your current Fibre plan for verification purposes.
This must be actual wired Fibre internet going directly to the location you are working from. Your computer will need to be directly connected to your router via an ethernet cable. - we will assist you check for the speed.
**NOTE**: Air Fibre, Wifi, Hotspots, and other cloud-based internet services are not sufficient and cannot be used whilst working for this company.
**Minimum Computer Requirements**:
Minimum 8GB RAM or more
Must have an additional screen / monitor to work with

**Skills**:Excellent communication skills
Good computer skills
Ability to multitask
Speaks clearly
Strong written communication
Being friendly, intuitive and caring of every caller on every call
Top end customer service skills
Must be reliable.
Have an upbeat, friendly demeanor
**Guest Service/Reservations responsibilities also include**:
Speaking Clearly
Being friendly, warm, anticipatory and interactive with hotel guests. All guests are treated as VIPs
Use correct verbiage and procedures for hotels
Answer incoming calls from outside and within hotels
Transfer calls to relevant departments
Log wake up calls and perform wake-up call services
Enter tickets into hotel guest management systems
Use Property Management Systems to confirm, create, update and cancel reservations as needed
Dispatch Valet and Bell services for guests
Communicate with hotel employees over the phone and through online chat programs (Google Hangouts and Slack)
Between 1 - 3 Years

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