Sales Client Query Consultant

7 months ago


Cape Town, South Africa Intelligent Debt Management Full time

**Sales** **Client Query Agent**

**What you can expect from your first year at IDM**:

- Communication with clients you are helping on an ongoing basis (no face-to-face Client Service/Sales).
- Exposure to the biggest Financial Service Providers, including the big 5 banks.
- Acquisition of expert knowledge of the National Consumer Act and Consumer rights.
- Opportunity to gain additional recognized qualifications and further study in the Financial Industry
- Operating from a professional office environment, equipped with everything you need for success.
- Connection and networking with young, dynamic, and innovative co-workers.
- Possibility for amazing rewards and recognition
- Company benefits - **Medical Aid, Retirement Annuity, Bursaries,** half day off on your birthday, and more.

**Key Responsibilities**:

- Debt counselling
- The National Credit Act
- Payment and debit order queries
- Retention queries
- Credit provider queries received from clients

The agent will be measured on accuracy and speed of query resolution.

**Minimum Requirements**:

- Must have tertiary education in the Finance/business field
- Client service experience or query management is advantageous
- Financial Acumen
- Excellent client service skills
- Good understanding of financial services industry
- Willingness to work shifts
- Criminal clear
- Credit clear

**Key Competencies**:

- Problem solver
- Urgency to attend to client queries and resolve them
- Excellent verbal and written communication skills
- Excellent listener
- Excellent time management
- Analytical
- Ability to work well in a team environment
- Financial acumen
- High levels of honesty, accountability and integrity



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