Sales Consultant

4 weeks ago

Cape Town, South Africa Cielo Full time

**KEY RESPONSIBILITIES**:

- To develop and attain customer experience and sales objectives for the store.
- Handle service inquiries from customers.
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
- Sales consultants work with customers to find what they want, ensure a smooth sales process, and process transactions.

**ACCOUNTABILITIES**:

- Driving sales in a store
- Assists customers in a sales environment to drive product sales.
- Demonstrates advanced products and sales knowledge.
- Adheres to any and all company policies and procedures.
- Follows up with any clients to make sure that they are satisfied with the product.
- Assembles any and all product displays in a given market.
- Understands how to make products appeal to consumers based on the environment and current trends.
- Always looks for new ways to make products attractive to customers
- Assisting all walk-in and telephonic customers
- Ensuring our promotions and brand is verbalized to clients and relevant marketing material is handed or visible to them
- Advising customers on products and upselling where possible
- Assisting clients with finalizing a purchase and closing a deal
- Receiving payments and processing orders
- Liaising with HO and other departments up to the delivery point
- Assisting with general instore inquiries from HO and clients
- Following up on existing Pro-forma invoices daily
- Providing excellent service at all times to customer and colleagues
- Assisting a customer instore or telephonically with any after sales related query and processing this query to relevant departments
- Completing any sales related administration. This may include pricing, demo moving, packaging, stock ordering, assembling, etc.
- Ensuring the showroom demos and the floor is maintained on a continuous daily basis through the company standard Opening / Closing procedures (also known as ‘fluffing’) and ensuring that all relevant information for floor demos are adequate and relevant (price tags, info stands, marketing material, etc.)

**SKILLS AND MINIMUM EDUCATION/QUALIFICATION REQUIRED**:

- PC Literacy - High level of competency in Microsoft Word, Excel, Outlook along with relevant experience in Internet Explorer / Chrome.
- Proven working experience as a sales consultant
- Grade 12

**COMPETENCIES**:

- Team player
- Good time-management skills
- Extraordinary customer service skills
- Great interpersonal and communication skills - written and verbal
- Ability to work independently and handle multiple clients
- Excellent analytical, problem-solving and organizational skills

**Salary is market related**

**Job Types**: Full-time, Permanent

**Experience**:

- Sales: 3 years (required)

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