Workshop Manager

2 weeks ago

Cape Town, South Africa Diesl Auto Full time

Our client, volume brand Dealership in Cape Town is looking for Workshop manager to plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits.

**Specific Role Responsibilities**
- Manage operational risk and risk mitigation initiatives.
- Implement and manage end to end processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability.**:

- Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.

Finance
- Plan and manage financial activities in line with approved policies, processes and procedures.
- Manage, monitor and report on budget variances and provide solutions.

Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.

**Client/Customer**
- Deliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.

**People**
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required

**Qualifications and Experience**
- 3- 5 years experience in a the **Parts and Aftersales automotive environment** in a managerial role.
- Leadership Management certification.
- Experience in both dealership and OEM environments
- Trade and Occupational Qualifications will be an added advantage
- Workshop and Parts experience (essential)
- A valid South African driver's license

**Job Types**: Full-time, Permanent

**Salary**: R20,000.00 - R25,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Workshop and Parts (required)
- both dealership and OEM environments (required)
- 3- 5 years Dealership managerial (required)

License/Certification:

- Trade and Occupational Qualification (preferred)
- South African driver's license (required)

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