Ops Co-ordinator

A leading company in the pharmaceuticals industry is looking for career-driven, motivated, dedicated and results-driven individual to take up the post as an Ops Co-ordinator. The Ops Co-ordinator will liaise with customers, document and process their orders, and ensure that the items are received on time. The Ops Co-Ordinator’s responsibilities include order capturing, quotations, finalizing delivery dates, dealing with customer complaints, establish excellent customer relations and keep the clients informed about the status of their orders and 3PL management.

**Responsibilities**:

- Receiving orders from customers via mail, phone, or other electronic means.
- Obtaining customers’ details and billing information and entering the information correctly on the order form.
- Preparing customer invoices and quotations.
- Notifying departments when supplies of items are low.
- Informing customers about prices, delivery dates, expiry dates and anticipated delays.
- Liaising with the sales teams & 3PL (third-party logistics) for customer orders, delivery dates, credit investigations and credit approvals.
- Inspecting outgoing orders to ensure compliance with customer specifications.
- Reviewing reports to ensure customer orders are delivered on time and in full.
- Liaising with 3PL (third-party logistics) to trace or accelerate shipments.
- Attend interdepartmental meetings.
- Good time management, prioritization, and multitasking abilities.
- Excellent interpersonal skills to build strong relationships with colleagues.
- Effective communication, including speaking, writing and active listening.
- Able to give and receive feedback and constructive criticism from a variety of channels.
- Great strategic planning and problem-solving skills
- Methodical about analysing processes and systems to fully understand their functions.
- Proactive research skills used in seeking out opportunities to advance and improve the organization.
- Strong project management skills
- Collaboration and teamwork skills
- Leadership skills, like motivation, goal setting and monitoring progress
- Comfortable in a high-pressure environment
- Sense of Urgency.
- Excellent organizational skills and attention to detail.
- Proficient computer skills and ability to learn database and ordering systems.

**Qualifications**:

- National Diploma: Logistics management or Supply Chain Management.
- Degree: Logistics or Supply Chain Management (Advantage).

**Skills & Experience**:

- 1-3 years’ experience
- Excel (Advance)
- **Pastel**:

- SAP experience (Advantage)

**Salary**:

- Up to R15 000pm based on experience.

If the above excites you, please submit a professional head and shoulders picture along with your updated CV

**Job Types**: Full-time, Permanent

**Salary**: Up to R15,000.00 per month

Ability to commute/relocate:

- Parktown, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (required)

**Experience**:

- ops coordinator: 3 years (required)
- SAP: 1 year (required)
- Pastel: 1 year (required)
- Microsoft Excel: 1 year (required)