Account Executive

2 weeks ago

Cape Town, South Africa RBS Insurance Brokers Full time

**Role Purpose**

To provide specialist financial advice and provide excellent service in order to retain current clients and secure new business in support of the business strategy.

**Financial**:

- Ensure new business targets are met by generating leads and securing new business.
- Ensure retention targets are met.
- Strive to achieve the agreed income budget for book of business.
- Ensure and contribute to minimization of expenses.
- Support and further the growth strategy of the group.

**Client**:

- Ensure that all stakeholder (e.g. clients, underwriters, insurers) communication is accurate, timeous, professional and relevant.
- Build and maintain mutually beneficial relationships with internal and external stakeholders.
- Ensure and contribute to achieving and exceeding own and company required client satisfaction targets by delivering an excellent client service experience.

**Business processes**:
Provide professional and tailored insurance advice to clients that adhere to the company’s quality standard and broader regulatory frameworks and keep a detailed and accurate record of advice.
- Perform a comprehensive analysis of the client’s current portfolio and analyse current cover.
- Provide advice on the need to obtain updated valuations on all assets.
- To provide a timely professional service when obtaining quotes and conducting market exercises and comparative analysis.
- Compile and deliver presentations of services that adequately address and mitigate risks and add value to the client’s portfolio.
- Provide support and advice throughout claims process until finalisation.
- Act as liaison between client and insurer to facilitate the transfer of documents and information.
- Follow and ensure adherence to underwriting processes for new business, endorsements, cancellations etc.
- Engage in clear, complete and timely communication regarding underwriting support required from underwriting support team.
- Remain informed regarding movements on client portfolio and act proactively to solve any issues or problems.
- Action age analysis to ensure continued cover.
- File all relevant documentation electronically and in hard copy.
- Contribute towards and ensure continuous improvement in own and team performance.
- Adhere to company mandates.
- Report any suspected fraud, misrepresentation and/or dishonesty.
- Keep accurate record of own activities.

**Learning and growth**:

- Live the RBS Way by committing to organisational value.
- Ensure continuous professional and self-development.
- Keep abreast of features, benefits and ratings of insurance products available on the market.
- Share information and knowledge with the team.

**Requirements**:
**Minimum qualifications and skills**:
RE5.

FAIS Compliant.

Excellent communication skills (verbal and written).

Excellent client services skills.

Excellent sales skills.

Driven and self-motivated.

Valid driver’s license and own reliable transport.

**Minimum Experience**:
8 years’ experience in commercial lines short-term insurance in a client facing role.

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