Tier 2 Onsite Support Technician
3 months ago
JOBNUMBER
**iOCO03324**
- CONTRACT TYPE
**Permanent**
- CONTRACT TYPE:
**OnSite**
**The Role**:
Our Client is looking for a **Tier 2 Onsite Support Technician **who will be responsible for providing business users with quick and efficient root cause resolutions, provide work-arounds to maintain continuity and prevent any loss of productivity time. The Onsite Support Technician acts on behalf of the client and is responsible for providing services in an ethical and professional matter at all times.
**Skills and Experience**:
**What you’ll do**:
- Resolve Incidents by means of task completion and resolution within defined SLA
- Fulfilment Service Requests by means of task completion within SLA
- Identifying recurring issues and feed into Problem Management
- End to End communication with business users on any outstanding issues
- Document troubleshooting on incidents before escalating.
- Assist with ICT system software and hardware installations and upgrades.
- Assist with ICT related projects and project co-ordination
- Proactively monitor Hardware and respond to related alerts.
- Proactively monitor Infrastructure and respond to related alerts.
**Your expertise**:
- Desktop Support (Minimum 1 year+ experience)
- Working within a Domain supporting Windows based thin and fat clients.
**Qualifications required**:
- Matric Maths / a Full N3 Qualification including Maths
- Certificate or Diploma in IT
- Microsoft Certified Systems Engineer
- Advantageous:
- ITIL Foundation, Cisco CCNA
**Other**:
**Other information applicable to the opportunity**:
- Permanent Position
- Location: KwaZulu-Natal - Onsite
- Travel**:Must have own vehicle (they will claim back travel from the company)
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