Studio Account Manager
3 months ago
The Studio Account Manager acts as the primary point of contact between the studio and its clients. They are responsible for managing client accounts, overseeing project timelines, coordinating with internal teams, and ensuring the delivery of high-quality work. This role requires excellent communication skills, project management experience, and a strong understanding of the studio’s services. The Studio Account Manager will also be proactive in driving New Business development within the Studio Department.
**Key Performance Areas (Summary of Overall Responsibilities)**:
- **Client Relationship Management**: Educating clients on new service offerings. Build and maintain strong, long-lasting relationships with clients. Understand their needs, goals, and feedback to ensure client satisfaction. Ensuring briefs are executed according to client's expectations.
- **Project/Music Coordination**: Work closely with creative, production, and technical teams to manage project timelines and deliverables. Ensure projects are completed on time, within scope, and budget. Attend to all licensing agreement and payments. Preparation of store profile sheet and track successful Music Roll out to stores. Attend to all Post Roll Out tickets.
- **Communication**: Serve as the liaison between clients and the studio team, providing clear and timely communication. Update clients on project progress, address any concerns, and manage expectations.
- **Account Growth**:Identify opportunities for additional revenue streams. Identify opportunities for upselling or cross-selling studio services to existing clients. Develop strategies to expand client accounts.
- **Reporting and Analysis**: Prepare regular reports on project status, client satisfaction, and account performance. Use data to inform decision-making and improve service delivery.
- **Budget Management**: Assist in the development and management of project budgets. Ensure all projects are delivered within the agreed financial parameters.
- **Finances**:Compiling quotes for various clients and ensure all quoting on the tracker is accurate. Ensure that all POs and approved quotes are received from clients. Ensure monthly productions and voice fees are compiled, signed off by Studio Manager and submitted for payment.
- **Administrative Administration/Support** Handle administrative tasks related to client accounts, such as invoicing, contract management, and scheduling meetings. Compile CAPASSO documents after each music roll out. Search for new voices and make sure that our voice bank stays updated. Ensure all Studio related tickets are seen to. Update store lists accordingly.
**Relationship Responsibilities**:
**External stakeholder relationships to be managed**:
- Shoprite Checkers
- SPAR
- All Voices
- 99c
- Lesson Desk and their client base
- OK Furniture
- House & Home
**Internal stakeholder relationships to be managed**:
- Helpdesk
- IT Support/Infrastructure
- RR for Spar
- Sales Admin
- Warehouse
- OPS
- Management
- Sales
- Lesson Desk
- Full Facing
**Experience**
- 3-5 Years Admin Experience.
- 3-5 Years Customer Services Experience.
- 1-2 Years Sales and Customer Services.
- Project Management highly advantageous.
- Excel
- Word
- Google Docs/Sheets
- Canva
- Solid numerical ability.
**Education**
- Matric / Grade 12.
- Business Management, Administration, Production Management, or any other related Diploma / Degree.
- Company to use and process your personal information for the purposes of the Recruitment process. If you would like for us to remove your information from our database, you are welcome to let us know at any time._
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