Duty Manager

2 weeks ago


Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 24057874

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**Function**:
Reporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display a guest centric approach. Manage the day to day activities and support the Guest Services agent team whilst maintaining exceptional customer service standards in accordance with the hotel and Marriott policies and procedures.

**Required Experience & Qualifications**
- Relevant Hospitality qualification or equivalent
- Minimum 3 years’ experience working in hotel and/ or similar position.
- Minimum 2 years’ management experience within a similar role.
- Systems Required - OPERA, MGS and GXP, Internet, MS Word/Office, Microsoft excel and Outlook.
- Guest Centric Approach
- Professional and pleasant disposition
- Strong leadership and interpersonal skills essential.
- Strong planning and organizing skills to meet deadlines with regards to operational requirements
- Strong and effective communication, problem solving and decision making skills at all levels essential
- Proven excellent and conflict management skills
- Strong administration skills - payroll input, staff rostering, training
- Ability to work within a pressurized environment
- Quality and customer service driven
- Ability to use Initiative and be proactive and self-motivated
- Ensure that the standards of service excellence and guest satisfaction are met and maintained
- Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards
- Experience in IR management and disciplinary processes
- Ability to work without supervision and within a team
- Proficiency in Ms Office packages e.g. Word, Excel, Outlook, Micros, Opera

**Key Responsibilities**
- Ensure that the standards of service excellence and guest satisfaction are met and maintained.
- Effective planning, assigning and delegations of tasks to meet deadlines.
- IR management - ensure disciplinary processes are carried out and adhered to
- Effective communication, problem solving, decision making and conflict management
- Ensure that the standards of service excellence and guest satisfaction are maintained
- Ensure that every guest complaint is handled and solved to the satisfaction of the guest
- Actively champion and oversee all Marriott related issues to both staff and guests.
- Supply and co-ordinate training to all Front of House staff.
- Liaise with other departments and associates to ensure the smooth running of Rooms Division to ensure strong collaboration between Operations Teams
- Elevate Guest Services team to executional excellence
- Review Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.
- Understands and follows policies and procedures with regards to the hotel’s key control system and ensure that others follow them.
- Review Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.
- Understands and follows policies and procedures with regards to the hotel’s key control system and ensure that others follow them.
- Perform other reasonable duties as and when requested
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



  • Cape Town, South Africa Qatar Duty Free Full time

    We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Cape Town, South Africa as Airport Services Manager. Job Purpose Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service. Liaises with local Airport...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are searching for a dependable Conference Duty Manager to perform day /evening time and weekend supervisory tasks within this hotels established conference venues and restaurants. The conference duty manager should be able to schedule employees' shifts, delegate pertinent duties, and enforce the conference venues and other outlets policies and SOP's....

  • Duty Manager

    4 weeks ago


    Cape Town, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

    You will excel in this role if you are an efficient, solutions driven individual, who enjoys fast paced and constantly changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational delivery, no problem is too much trouble in your environment. **Main Responsibilities**: - Facilitate a seamless stay for guests...

  • Duty Manager

    1 week ago


    Cape Town, South Africa Westin Hotels & Resorts Full time

    JOB SUMMARY Function: Reporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display a guest centric approach. Manage the day to day activities and support the Guest Services agent team whilst maintaining exceptional customer service standards in...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are looking for a Conference Duty manager, we need someone with a keen eye for detail, in terms of making sure that everything on the Conference floor is in tip top condition - from the tissue box being in the ladies bathroom to the set-up of the am/pm break refreshments and snacks on the tables outside each venue, ensuring that a round table cloth is not...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Career Growth, Hospitality Recruitment are looking for a CONFERENCE DUTY MANAGER for a 4* Hotel in Cape Town. - Ensure that everything on the Conference floor is in tip top condition - from the tissue box being in the ladies bathroom to the set-up of the am/pm break refreshments and snacks on the tables outside each venue, ensuring that a round table cloth...


  • Cape Town, South Africa The Roberts Connexion Full time

    Conference Duty manager needed for a 4* property. **Job scope**: - Ensure that everything on the Conference floor is in tip top condition - from the tissue box being in the ladies bathroom to the set-up of the am/pm break refreshments and snacks on the tables outside each venue, ensuring that a round table cloth is not used on a square table, etc, etc. -...


  • Cape Town, South Africa Rachelle Duncan Recruitment Full time

    Woodstock: Conference Duty Manager position, own car preferably, late shift finishes at 23h00 We need someone with a keen eye for detail, in terms of making sure that everything on the Conference floor is in tip top condition - from the tissue box being in the ladies bathroom to the set-up of the am/pm break refreshments and snacks on the tables outside...

  • Duty Manager

    1 week ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Duty Manager / Eatery Manager** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 4-5 Years experience in the Hospitality industry (either management or supervisory) - To oversee our eatery staff and implement procedures. - Hospitality degree or diploma - Excellent interpersonal and communication skills...

  • Duty Manager

    1 week ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Matric. Hospitality qualification ideal. Previous Duty Management experience. At least 3 years working experience.Excellent communication skills. Opera knowledge an advantage. Good knowledge of Hotel / Lodge Operations. Own car and drivers licence essential. MS Office experience. Strong F & B and banqueting knowledge. Strong guest interaction skills.

  • Duty Manager

    4 weeks ago


    Cape Town, South Africa Newmark Hotels Full time

    JOB TITLE: Duty Manager REPORTS TO: Front-Office Manager DUTIES & RESPONSIBILITES - Ensure that all company policies, procedures & SOPs are adhered to - Attend HOD briefings - Responsible for supervision of front-office staff, porters, butlers - Maximises the average room occupancy & average room rate achieved - Maintains excellent relationships with...


  • Cape Town, South Africa The Right Company Full time

    **5* HOTEL DUTY MANAGER - CAPE TOWN - R19000 to R20000** Currently recruiting for an experienced 5* HOTEL DUTY MANAGER in Cape Town to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates. Minimum Experience and Qualification Required: - Grade 12 - Post Matric...


  • Cape Town, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services. Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals. Auditing and verifying the...


  • Cape Town, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIESEnsure complete guest interaction and satisfaction.Be...


  • Cape Town, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay" .MAIN DUTIES & RESPONSIBILITIES Ensure complete guest interaction and satisfaction....

  • Duty/ Shift Manager

    4 weeks ago


    Cape Town, South Africa Sneakers International Full time

    Key areas of responsibility: - Staff Management - Stock Management - Store Administration - Sales Generation **Job Types**: Full-time, Permanent **Salary**: R5,000.00 - R5,500.00 per month


  • Cape Town, South Africa FlySafair Full time

    Western Cape, CPT - CBD - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Duty Station Supervisor **at our **O.R Tambo Inernational Airport **base **. **The successful applicant will report to the ** Manager: Airports.** **REQUIREMENTS**: - Grade 12; - Travel Degree or Diploma will be an advantage. - 2-4 Years...

  • Duty Manager

    4 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A vibrant individual with a profound accommodation background and/or relevant qualification, - Experience in OPERA (Must have) - Good people management skills to inspire and lead, - An unwavering commitment to prioritizing our guests, ensuring every experience is memorable. - 2 years’ minimum experience within a accommodation managing position, - Ability...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Front Office Duty Manage needed for 5 star hotel in CapeTown CBD MINIMUM REQUIREMENTS Grade 12 Hospitality Qualification Working knowledge of OPERA Previous experience in the same or similar position DUTIES & RESPONSIBILITIES **Front Desk**: Introduce and maintain the most efficient check-in/out procedures. To ensure that reservations are taken...

  • Duty Manager

    4 weeks ago


    Eastern Cape, South Africa HotelJobs.co.za Full time

    **_JD Specialized Recruitment_** is currently assisting an intimate lodge in the Eastern Cape to recruit an exceptional **DUTY MANAGER **to join their team. **Experience & Requirements** - A Tertiary hospitality qualification would be advantageous. - Minimum 3-year experience in a similar role at a 5* lodge essential - Good understanding of lodge...