Duty Station Supervisor

2 weeks ago


Cape Town, South Africa FlySafair Full time

Western Cape, CPT - CBD
- (Market related)

Safair Operations, operating as FlySafair, has a vacancy for a
**Duty Station Supervisor **at our
**O.R Tambo Inernational Airport **base
**. **The successful applicant will report to the
** Manager: Airports.**

**REQUIREMENTS**:

- Grade 12;
- Travel Degree or Diploma will be an advantage.
- 2-4 Years Customer Service experience;
- Excellent communication in English - speak, read and write;
- Proficient in the use of Microsoft Office (Word, Excel and Outlook);
- Excellent phone etiquette;
- No criminal or credit record.

RESPONSIBILITIES:

- Assisting passengers with ticket sales, bookings, flight changes;
- Dealing with problems such as delays, cancellations etc.;
- Explaining processes to customers and assisting them where necessary;
- Working longer than normal hours and shift work;
- Dealing with confidential information;
- Communicating with customers both verbally and in writing;
- Supervision of Ticket Sales staff.

PERSONAL ATTRIBUTES:

- Punctual;
- Excellent understanding or experience of delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Team player;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Immaculate time keeping;
- Willingness to work longer than normal office hours;
- Remains focused in order to handle objections;
- Customer focus and service orientation.

APPLICATION GUIDELINE:

- FlySafair reserves the right
- Not to proceed with this vacancy
- Reference number - JHB000756

Preference will be given to members of under-represented designated groups.
- For more information please contact:

- Nomsa Qobose



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