Customer Engagement Administator

4 weeks ago

Witbank, South Africa De Beers Group of Companies Full time

Company Description
- Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.

The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.

There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.

Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey

**Job Description**:

- The Customer Engagement Administrator is responsible for executing Contact Centre and Walk-In Centre activities in a manner that ensures excellent customer service delivery. The incumbent is responsible for the resolution of first line HR and employee queries.
- Portray a professional, customer orientated image of the GSS Employee Services organization.
- Work as an integrated Employee Services team member with the Employment Data Management and Payroll Execution teams to ensure knowledge transfer.
- Assist Customers in making more effective use of self-service stations and systems, products, and services.
- Educate and inform customers on the full range of services rendered by the Global Shared
- Staff and operate the Walk In Centre / Contact Centre with regards to:

- Current employee queries
- Potential future employee queries
- Ex-employee queries
- Management queries
- HR queries
- Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
- Respond to and investigate Customer queries and problems reported as well as requests (prioritizing as appropriate) e.g. reprinting of payslips, printing relevant payroll documents including leave form requests, etc
- Ensure accurate and methodical logging of customer requests/ queries on the relevant systems.
- Verify documents in terms of correctness in terms of the Customer HR policies, procedures, and relevant conditions of employment.
- Verification of information on systems and submission of payroll input documentation.
- Ensure that the correct ES forms are utilized.
- Check validity of recorded submissions and escalate errors for resolution, when necessary.
- Verification of information on systems and submission of payroll input documentation to the Employee Data Management team.
- Act as a distribution point for distribution of general GSS and HR information distribution e.g. IRP5’s, Retirement Fund statements, etc.
- Printing, sealing and distribution of monthly remuneration statements/payslips.
- Manages stakeholders by adhering to service level agreements.
- Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Walk-In Centre / Contact Centre

**Qualifications**:

- Grade 12/ Matric (essential)
- Payroll or HR qualification (advantageous) (Recognition of Prior Learning will be acknowledged)

**Experience required**:

- 2-4 years working experience in HR or payroll field (essential)
- Knowledge of SAP systems (SAP 409, SAP Fusion)
- Knowledge of relevant query management system
- Legislation pertaining to the payroll environment, i.e., SARS, POPI, BCEA, etc.

**Additional Requirements**:

- Fluent in Business English
- Excellent verbal and written communicator
- Strong aptitude for Microsoft Office and a variety of system related functions, including Query Management and Document Management systems.
- Strong work ethic and ability to work effectively in a fast-paced environment.
- Strong interpersonal skills
- Legislation pertaining to the payroll environment, i.e. SARS, POPI, BCEA, etc
- Strong analytical & problem-solving abilities
- Basic planning & prioritising competency
- Strong investigative proficiency

**Additional Information
- What we offer**

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Who we are?**

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

**Inclusion and Diversity**

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive a

  • Customer Engagement Manager

    6 days ago

    Witbank, Mpumalanga, South Africa Wesbank Full time

    Role OverviewWe are seeking a dedicated Customer Engagement Manager who will be responsible for building and maintaining strong relationships with clients.This is an exciting opportunity to join our team where you will have the chance to make a real difference in people's lives.Your primary focus will be on providing exceptional customer service by being...

  • Customer Engagement Admin

    4 weeks ago

    Witbank, South Africa De Beers Group of Companies Full time

    Company Description - Join us as a CE Administrator at our Isibonelo Colliery in Emalahleni as a contractor and portray a professional, customer orientated image of the GSS Employee Services organization **Please note that this is a Fixed Term Contract position** **Be part of the team. The team that makes it happen** Anglo American has a portfolio of...

  • Customer Engagement Admin

    2 weeks ago

    Witbank, South Africa De Beers Group of Companies Full time

    Company Description - Join us as a CE Administrator at our Isibonelo Colliery in Emalahleni as a contractor and portray a professional, customer orientated image of the GSS Employee Services organization **Be part of the team. The team that makes it happen** Anglo American has a portfolio of world-class mining operations. We mine, process, move and market...

  • Customer Engagement Admin

    2 weeks ago

    Witbank, South Africa De Beers Group of Companies Full time

    Company Description - When you join Anglo American - Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people....

  • Customer Engagement Admin

    7 days ago

    Witbank, South Africa De Beers Group of Companies Full time

    Company Description - When you join Anglo American - Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people....

  • Community Engagement Manager

    35 minutes ago

    Witbank, Mpumalanga, South Africa Fidelity Services Group Full time

    Key Responsibilities:The Community Operations Manager will be responsible for establishing relationships with key SAPS personnel and utilizing their assistance in solving crime incidents. They will attend SAPS, crime, and CPF meetings to stay informed and collaborate with other stakeholders. Additionally, they will promote joint SAPS operations and...

  • Document Controller

    2 weeks ago

    Witbank, South Africa Murray & Roberts Full time

    **Listing reference**: mr_001634**Listing status**: Online- **Position summary** **Industry**:Mining & Quarrying - **Job category**:Other: Mining**Location**:Witbank - **Contract**:Permanent**Remuneration**:Market Related**Introduction**Job description** - Cost containment through efficient administration and document controls - Efficient and timeous...

  • Asset Care Planner

    2 weeks ago

    Witbank, South Africa Pragma Full time

    **Job Advert Summary**: At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy.We encourage people with disabilities and from diverse backgrounds to apply. You will have access to...

  • HR Officer

    7 days ago

    Witbank, South Africa SBV Services (Pty) Ltd. Full time

    **Provide efficient and accurate HR administration to one’s centre** ? Responsible for creating, maintaining and updating the personnel record system manual and electronic (HRIS) for record and audit purposes by updating records accordingly and filing documentation as per legislative and company requirements and information ? Administer and provide...

  • HR Officer

    1 week ago

    Witbank, South Africa SBV Services (Pty) Ltd. Full time

    Responsible for the Human Resources function within the operational centre inclusive of talent management, recruitment, selection and personnel administration. **Note**: Hereafter the word centre refers to all forms of centres within SBV allocated to one’s area of responsibility such as main centres, industry specific centres, SMCR’s, mini centres...

  • HR Practitioner

    4 weeks ago

    Witbank, South Africa MLS Recruitment Full time

    **PURPOSE OF THE JOB**: To implement and maintain HR strategies and processes in area of responsibility. To support and advise Line in accordance with HR Policies and Procedures. To maintain systems; records and reporting. **KEY JOB RESPONSIBILITIES**: **SAFETY, HEALTH, ENVIRONMENT AND QUALITY** - Identify and assess level of continuous risk exposures in...

  • Casual Professional Nurse

    4 weeks ago

    Witbank, South Africa Odire Occupational Health Pty Ltd Full time

    **Duties**: - Report to the person in charge of the service. - Provide comprehensive, promotive, preventative, curative and rehabilitative primary healthcare services to students. - Offer on-going educational training and developmental talks and seminars to students. - Perform physical examination to staff and students. - Offer emergency services to staff...

  • Store Manager Mr Price

    4 weeks ago

    Witbank, South Africa Mr Price Group Full time

    **Highveld Mall** **your purpose** Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives and customer service standards are met and exceeded. **key responsibilities**: - **Stock Management**: - Ensure that stock is accurately received & unpacked to merchandise and...

  • HR Generalist

    2 weeks ago

    Witbank, South Africa True North People Full time

    **Leading manufacturing company seeking seasoned HR Generalist in Emalahleni surrounding area.** **QUALIFICATIONS**: Grade 12 with a Bachelor’s degree in Human Resource Management / Industrial Relations Management. **REQUIRED SKILLS AND EXPERIENCE**: - Minimum 5 years hands-on HR Generalist experience. - Sound knowledge of labour laws (BCEA, EEA, SDA,...

  • F&i Manager

    4 weeks ago

    Witbank, South Africa SydSen Recruit Full time

    Mpumalanga, Witbank - Negotiable Monthly (Market related) F&I Manager - Witbank - Mpumalanga A well-established Automotive Dealership based in Witbank is looking for a **F&I Business Manager** to join their team. As a **F&I Business Manager**, your main purpose will be to provide excellent customer service to clients and the dealership through vehicle...

  • Internal Sales Representative

    2 weeks ago

    Witbank, South Africa CTR Recruit (Pty) Ltd Full time

    National Company is looking for an Internal Sales person - preferably with technical / mining industry background branch in Witbank Package - R15 000 per month Cost To Company To assist all walk in clients, cash counter and account clients and answering telephone calls. Assisting Warehouse Supervisor to check all stock leaving the warehouse, as well as all...

  • Supervisor/administrator

    7 days ago

    Witbank, South Africa One Touch Mobility Full time

    **About us** We are an MTN authorized Dealer to sell MTN Products and Services, we are in the telecommunications industry. Been in business for the past 20 years. **Opportunity is at MTN Highveld Mall** **Job Description - Store Supervisor** - Implementing plans, controls and standards for optimum performance and alignment with strategies - To provide...

  • Store Manager

    4 weeks ago

    Witbank, South Africa One Touch Mobility Full time

    **About us** We are an MTN authorized Dealer to sell MTN Products and Services, we are in the telecommunications industry. Been in business for the past 20 years. **Opportunity is at MTN Highveld Mall** **Job Description - Store Manager** - Implementing plans, controls and standards for optimum performance and alignment with strategies - To provide...

  • (H2273) Vehicle Costing Clerk

    3 weeks ago

    Witbank, South Africa Unique Personnel Full time

    **Job Number** - 70749 **Job Type** - Permanent **Job Title** - (H2273) Vehicle Costing Clerk - Witbank **Computer Skills** - Computer Literate **Industry** - Automotive **City** - Witbank **Province** - Mpumalanga - Our client a Commercial Vehicle Dealership in Middelburg Urgently requires an experienced Vehicle Costing Clerk**DUTIES** - 1. Service...

  • Premium Acquisition Banker

    4 weeks ago

    Witbank, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...