Call Center Supervisor

2 days ago


Durban, South Africa Ciazcon Full time

Currently we are searching for a Call center supervisor for Durban, South Africa.

**Responsibilities of this Post**:
Meet and exceed sales targets and KPI's.
Answering agent questions regarding best practices or difficult calls.
Ensure staff members are achieving desired service levels and taking corrective action, as needed.
Build and develop existing client base.
Gather market related information, including opposition pricing and new product developments.
Build and develop new potential business.

**Requirements of this Post**:
Bachelor degree.
Four years Call Center management experience.
Ability to coach, train, and motivate employees and evaluate their performance.
Demonstrated excellence in communication (written and verbal) with internal and external customers.
Able to prioritize and delegate tasks.



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