Heavy Motor Fleet Controller

6 months ago

Pinetown, South Africa Moladira Skills Full time

**Duties**:

- Drivers will log calls for breakdowns or mechanical problems on the truck or trailer through the RNR app
- Drivers will log panic or call me through the RNR app
- Provision of regular feedback to the respective fleet controller on the status of repairs.
- Maintains constant communication between the Driver, the Supplier and the Fleet owner
- Monitoring and control of breakdowns, panics and call me’s in the RNR Portal
- Updates in the RNR Portal need to be completed timeously, as the incident occurs
leader to seek clarity.
- Obtains client information by answering telephone calls and verifying information.
- Maintains communication with IT by reporting problems and trouble shooting
- General administration duties, relating to recording, reconciliation of data capturing.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Informs clients by explaining procedures; answering questions; providing information.
- Obtaining and updating Driver, Supplier and Mechanic contact details
- General administration and filing
- Accurate filing records and systems maintained
- Preparing analytical reports for team leaders as required.
- Determines eligibility by comparing client information to requirements.
- Assisting with ad hoc administrative tasks as required
- Ensuring that all records are in line with company procedure and accepted practices.

**Location**

**Pretoria**

**Requirements**:
**QUALIFICATIONS / BACKGROUND / EXPERIENCE**

Minimum Grade 12 (Matric) qualification
Logistics background an advantage
Response centre background an advantage
Excel experience should be medium to advanced.

**PERSONAL / TECHNICAL SKILLS**

Sound verbal, written and telephonic communication skills in English
Sound computer literacy (Microsoft Office, Word, Excel)
Precise and accurate attention to detail
Energetic and flexible disposition
Ability to work under pressure and as part of a team
High ability to multi-task

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